To order on our website , you can directly from the form of an article , add it to your cart by clicking the "Add to Cart"
You are redirigier to it , confirming your selection :
- If you are finished, click the " Checkout " button.
- If you want to add more items , click the "Continue Shopping " button.
In this basket , you can change the quantities of an item, delete it. Once you have finished shopping , click " Checkout " .
Enter your email address and password of your account. If you do not have an account , use the form creation. "
Once you have entered your email address and password or create your account , click "Login ".
Several steps are available .
Select a payment method .
Finally you arrive at the checkout page .
Once your payment is confirmed, a confirmation of your order will be displayed. You also receive a summary of your order by email to the address you entered.
Our advice: check your junk mail ( spam) , because sometimes the emails are directed to spam.
When you pay on our site, the transaction is completely secure. A small padlock appears at the bottom of your browser to indicate. The banking information you provide is encrypted and then are never clear on the Internet.
At no time will your credit card number is stored, and when you enter the secure payment area, the information comes directly and solely to our banking institution (Banque Populaire), a global leader of secure transactions, recognized for its reliability.
Dice the checkout by our customer service, your items are available for download.
Login to your Client Account (7/7 24h/24) in the My Space, and select History my orders.
You can with a few clicks:
- Track the status of your order (in process, being prepared, delivered ...).
- Download your invoice.
- Track your returns and refunds.
For items sold, an email with the link to your invoice is sent to you when your order is taken into account.
If you have not received this email, your bill is available in your account.
- If your order is being validated and when or links available, you will be notified by email.
- If your order is validated and you have not received, thank you to contact our customer service so we are looking at your problem.
Our advice: check your junk mail (spam), because sometimes the emails are directed to spam.
For you to be closer to your needs, we offer various payment methods :
Means of payment for all of your orders :
- Online payment by credit card ( secure system of our partner Banque Populaire SystemPay ) .
- Online payment by Paypal.
- Payment by check .
Whatever the chosen method of payment , your order will be taken into account once approved by our audit department orders .
Online payment by credit card:
Payment by credit card is secure , the transaction is encrypted (SSL). Bank information you provide is encrypted on your own computer , will never circulate unencrypted on the Internet and your card number will never be known or preserved 3D Library .
Online payment by Paypal:
Paypal allows you to pay without sharing your financial information with a totally secure service.
Payment by check :
Your order will be processed upon receipt of your payment .
To receive your order as quickly as possible, please follow the instructions below:
- Your check is made payable to the order of : Studio Graphy .
- Enter the number of your order.
- Then send your payment to the following address:
2 rue Georges Melies
Za Cross Cup
78390 Bois D' arcy
Your order will be confirmed upon receipt of your payment and your check will be cashed immediately.
The refund is made by the means used to pay.
By credit card, you will be refunded to your bank account.
By check, you will be refunded by check.
By paypal, you will be reimbursed by the way, the account specified.
We will refund you after validation of your request by our Customer Service within not exceeding seven days.
For main reasons:
- You either entered incorrectly a number, group number or the date that is shown on your credit card.
- Or the ceiling of your card has been exceeded. You have on your card a payment cap says " slippery ".
This means that , for 7 consecutive days , you can not pay with your card over a certain amount set by your bank.
At this point , so your payment is accepted, you have several choices :
- Wait for your new ceiling allows you to make your payment.
- Or contact your bank to temporarily increase the limit of your card.
- Set another card.
If your payment has failed when ordering online :
We inform you that the card used was rejected. Simply represent the payment by checking out the numbers on your card or using another card. To redo your payment and not lose your shopping cart.
If you have lost your password, you can make a new request. You must provide the email address associated with your account.
You will be invited by email to enable a change of password. Then you can customize your new password.
The customer account allows you to get some information or perform various actions:
- Track your orders.
- Manage your personal information.
- Make time for your next orders.
- Know the history of your orders.
- A managing your bills.
- Subscribe to our newsletters
Create a customer account is very simple: just enter your details on our registration form.
This process takes only a few minutes, without you having to come back later.
Once your account is created, it is then available at each of your visits to our shop.
You just have to identify you upon arrival (this is not mandatory of course) to activate.
Our advice: choose your primary email address as this is the address that will be sent to all e-mails relating to your order.
Also, if you do not receive the mails, please consult your unwanted folder (spam) where our mails may have been directed. And choose a password sufficiently complex but easy to remember.
To log in to your account, you need to have a username and password:
Your username (email address).
Your personal password.
Then click "login".
We guarantee a quality guarantee on all our models, textures, and other products sold in the shop.
If the file you downloaded is DEFECTIVE, we are committed to resolve the problem with you.
- Either a refund.
- Or by sending a new file.
For each of the 3D models that we supply, we offer several file formats and a folder "sourceimages" over 50 textures in addition to those used in the downloaded, allowing you to customize your project faster model.